FAQ’s

  • I work mostly with cow, calf and horse leather, although some pieces can be made (or including mixtures), from pork, sheep and even reptile leather.

    I am not currently using or working with vegan leather.

  • Leather, like all fabrics, varies from season to season: it often depends on the manufacturer or supplier. If you buy several of the same objects within a few days, the likelihood is they are identical. But if weeks or months have passed, certain differences in the brightness, tone or surface of the leather can be observed. It’s important to remember that leather is a natural, organic product. Any item you buy will change slightly in appearance after use, which is to be expected with any organic product.

  • Let me know it before or after placing an order. Many of the products are already marked as ‘allergy-friendly’, but if the desired description isn’t on an item, I will do my best to find a solution.

  • Not a problem, I’m not a fan either! 

    I mostly use stainless steel for the metal parts. However, in some circumstances, (aesthetic or manufacturing) that is not possible; if that's the case, it will be detailed in the product description.


MATERIALS

  • Yes and no. 

    This point lends itself to confusion and must be clarified.

    

All the data you share with us stays within TALLO Leather. If you sign up for the newsletter with your email, the site will send you only information, news or offers. 
    (Remember that you can unsubscribe at any time)

    
If your details are provided for a purchase, the shipping agent will need the information to deliver your order.  

    In this case, and only in this case, it is necessary to share part of this data (specifically, name and full address) to the shipping agent. Once the process is finished, TALLO Leather removes all your data from its database.

  • All purchase transactions are carried out within a strict framework of confidentiality and encryption thanks to the SSL protocol. You can see it at a glance in all major browsers: the HTTP prefix of our web address will change to HTTPS (the S is for Safe) and somewhere in URL window will appear an image of a padlock. If you click on this padlock, it will provide you with all the information of the corresponding SSL certificate, as well as the data of the Certifying Entity that has authorized it. 



    In simple terms: when you follow the payment gateway you are dealing with TALLO Leather, but the moment you jump to the step of filling in your payment details, either credit card, PayPal, bank transfer or whatever, you are temporarily NOT with me, but the payment gateway. Once the process is finished, you return to TALLO Leather. This "disconnection" is what makes the process safe.

SECURITY

  • Well, it depends: the item must first be made  :)


    Remember that this is craftsmanship. From the moment the order is received, everything is carried out by hand. Your item may be even customized if you wish.
    There's no prefabricated stock. 

    Some products come out in 24 hours, others need a few more days.

  • Unfortunately, yes. 

    In the event of a delay, incident or eventuality, I will always keep you updated. That means that you can decide if you want to wait or cancel the order (at no additional cost).

    In any case, remember that you are able to track its path in real time trough the shipping code.

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