Return Policy

A purchase has to be returned in its perfect condition and in its original packaging before processing a refund.

You have 14 days from the date you received the product.

Click the link below to find our return form and fill in the indicated fields. Once the reason for the return has been accepted, send us the product, with a copy of the confirmation e-mail attached to the following address:

TALLO Leather
Bastianstrasse, 19
13357 - Berlin
(Germany)

Attention: We will cover shipping costs only in cases where an error on our part has occurred.

Automatically. After we have received and checked the product at TALLO, we will refund the cost of the item according to how it was paid (transfer, card, PayPal, etc.)

The refund will not be issued until the product has been received.

Attention: In accordance with banking legislation, no refunds can be made on credit cards whose expiry date has passed. In this case, TALLO reserves the right to ask the customer for all the data necessary to make the corresponding refund through other means.

Some refunds NOT considered

The statutory right of return and refund pursuant to § 355 BGB (German Civil Code) does not exist in accordance with § 312 g BGB (German Civil Code) for, among other cases:

- When a product has been customized with personal details such as initials, names, dates or specific designs.

- When you have made a mistake with a size that does NOT follow the standard measurement chart (i.e. XS, S, M, L, XL...) or it has been specially made-to-measure. For example, for a belt, we would need your exact measurements to custom -make it.

- When, for safety and hygiene reasons, a specified product has had contact with the genital area, such as cockrings, jockstraps, etc.

If the mistake was made by us, it prevails over all the previous examples, and a return will be processed and refunded.

DISCLAIMER

TALLO is a company based in Germany and is governed by German law. We only create and sell items whose legality is beyond doubt. However, legislation varies from country to country, so the legality of importing or receiving certain products may vary in your country of residence/receipt.

We follow the customs regulations of the European Union (EU) and ensure proper export, but when a product of ours leaves the European jurisdiction, we are no longer bound by the customs procedures of the receiving country. All costs involved (import tax, local duties, VAT) will be borne by the customer.

As a consumer, you must know and comply with the laws of your own country or the country of receipt.

TALLO is also not responsible for items that are opened, lost, withheld, or confiscated by the postal or customs authorities of the receiving country. In the event of any incident or legal problem, the responsibility for such a situation shall be borne by the customer.